Legal
Privacy Policy
Last updated November 7, 2026
This policy explains what SNAPOUT collects, why, and your choices. We keep it simple: we collect only what we need to run your account and the course.
What we collect
- Account details: your email address, your first name if you give it, and a securely hashed password (we can't read your password).
- Purchase details: what you bought, the amount, the payment method type (card, Apple Pay, Google Pay, Klarna or crypto), payment and access-end dates, and Stripe customer and payment IDs. Card, wallet and crypto payment details are handled only by Stripe, and Klarna financing details only by Klarna.
- Course activity: lessons you complete and the practice answers you write, so they sync across your devices.
- Call requests: the name, email, goal, experience level and preferred time you send through "Let's talk".
- Support chat: if you use the support chat in your learning hub, your messages and the assistant's replies. The chat is answered first by an AI assistant. To answer you, it is given your first name and course status (for example "active until" a date or "not purchased"), never payment details. If you ask for a person, or the assistant connects you to one, a member of our team (Gianni) reads the conversation and replies in the same chat.
- Security logs: for logins, signups, purchases and similar actions we record the time, IP address, approximate location (country/city from the IP), and device/browser type. We use this to prevent fraud and account sharing and to keep the site secure.
What we don't do
- We don't sell your data.
- We don't use advertising or tracking cookies. The site uses an essential login cookie and your browser's storage for small conveniences (like where you paused a video). The Trustpilot reviews widget (when it's shown) may set its own cookies.
Who we share it with
- Stripe for payments, receipts and refunds.
- Klarna, only if you choose to pay with Klarna: Stripe passes the details Klarna needs to approve and run your financing.
- Cloudflare to host the website, database and course videos.
- Resend to send us email notifications (for example when you request a call or ask for a person in the support chat).
- Twilio to send us a text message when you ask for a person in the support chat: it contains your name or email and the start of your last message.
- Anthropic (Claude), the AI that answers the support chat: your chat messages, first name and course status are sent to it to write each reply.
- Trustpilot, when we show our Trustpilot rating: the widget loads from Trustpilot. Reviews you post on Trustpilot are covered by Trustpilot's own privacy policy.
These providers process data on our behalf under their own security and privacy terms.
How long we keep it
We keep your account data while your account exists. Security logs are kept for up to 180 days. We keep support chat transcripts to review the assistant's answers and improve support, and delete them if you ask. If you delete your account, we delete your progress and notes; we keep basic payment records as required for accounting and tax.
Your rights
You can ask us for a copy of your data, to correct it, or to delete your account by emailing snapout.reachelp@outlook.com. Depending on where you live (for example under GDPR, UK GDPR, Quebec's Law 25 or Canada's PIPEDA, or US state laws) you may have additional rights, and you can contact your local data protection authority.
Contact
Privacy questions: snapout.reachelp@outlook.com.